Privacy policy

Introduction

This Privacy Policy describes how baublebaryx.shop collects, uses, stores and discloses personal information when you visit our website, purchase products, contact us or otherwise interact with our online store.

The website is operated under the trading name baublebaryx.shop.

Contact email:

info@baublebaryx.shop

Where the Privacy Act 1988 and Australian Privacy Principles apply to our activities, we aim to manage personal information consistently with those requirements.

The Privacy Act 1988 is Australia's principal federal law governing the handling of personal information, and the Act contains 13 Australian Privacy Principles applicable to entities covered by the legislation.

Personal Information We May Collect

Depending on how you interact with the Store, we may collect information including:

• your name;
• billing information;
• shipping information;
• email address;
• telephone number;
• order details;
• products purchased;
• transaction information;
• customer service correspondence;
• returns and refund information;
• account information where customer accounts are available;
• device information;
• browser information;
• IP address;
• website usage data;
• cookie and similar technology information;
• fraud prevention information; and
• information you voluntarily provide to us.

Payment card information may be processed by Shopify, payment providers or other authorised payment service providers rather than being stored directly by us in complete form.

How We Collect Information

Personal information may be collected when you:

• browse the Store;
• place an order;
• create or use an account;
• subscribe to communications;
• contact customer support;
• request a return or refund;
• participate in a promotion;
• interact with cookies or similar technologies; or
• otherwise provide information to us.

We may also receive information from Shopify, payment processors, shipping providers, fraud-prevention providers, analytics providers and other service providers involved in operating the Store.

Why We Use Personal Information

We may use personal information for legitimate business purposes including:

• processing and fulfilling orders;
• confirming transactions;
• arranging delivery;
• processing payments;
• managing returns and refunds;
• communicating regarding orders;
• responding to enquiries;
• providing customer service;
• detecting and preventing fraudulent or unauthorised transactions;
• maintaining website security;
• improving products and services;
• administering the Store;
• maintaining records;
• complying with legal obligations;
• resolving disputes;
• enforcing applicable agreements; and
• providing marketing communications where permitted.

We aim to collect and use personal information only for purposes reasonably connected with our operations or otherwise permitted by applicable law.

Shopify

Our online store is hosted using Shopify.

Shopify provides the ecommerce technology used to operate our storefront and may process personal information in connection with services it provides.

Shopify maintains its own privacy documentation regarding its processing activities. Shopify also directs consumers with questions about how a particular merchant processes personal data to contact the merchant or review the merchant's privacy policy.

Payment Processing

When you make a purchase, payment information may be transferred to payment service providers involved in processing the transaction.

We use such information as necessary to complete transactions, prevent fraud, process refunds and maintain transaction records.

Payment providers may independently process information under their own privacy policies and legal obligations.

Shipping and Fulfilment

To deliver an order, we may disclose information reasonably necessary for fulfilment to shipping companies, logistics partners, fulfilment providers and related service providers.

This information may include your:

• name;
• shipping address;
• telephone number where required;
• email address where required;
• order details; and
• delivery instructions.

Cookies and Similar Technologies

Our Store may use cookies, pixels and similar technologies.

These technologies may support:

• website functionality;
• customer sessions;
• cart functionality;
• checkout functionality;
• security;
• analytics;
• fraud prevention;
• performance monitoring; and
• advertising or marketing where applicable.

Shopify also maintains information regarding cookies and similar technologies used through its services.

Browser settings may allow you to restrict or delete certain cookies, although doing so may affect website functionality.

Analytics

We may use analytics information to understand how visitors interact with the Store.

Analytics data can help us evaluate website performance, identify technical issues, understand general customer behaviour and improve the shopping experience.

Marketing

Where permitted by applicable law, we may use customer contact information to provide news, promotions, product information or other marketing communications.

Customers may opt out of marketing communications using an unsubscribe mechanism where provided or by contacting us.

Opting out of marketing does not prevent us from sending transactional or service messages necessary to manage an existing order or customer request.

Disclosure of Personal Information

We may disclose personal information to service providers where reasonably necessary to operate the business.

Recipients may include:

• Shopify;
• payment processors;
• shipping and logistics providers;
• fulfilment providers;
• cloud and hosting providers;
• customer service providers;
• fraud prevention providers;
• analytics providers;
• professional advisers;
• government bodies or regulators where legally required; and
• other parties where authorised or required by law.

We do not intend to disclose personal information for purposes unrelated to legitimate business operations unless authorised by you or otherwise permitted by law.

Overseas Processing

Some service providers may process or store information outside Australia.

Where Australian privacy requirements regarding overseas disclosure apply, we aim to handle such disclosures consistently with applicable obligations.

The Australian Privacy Principles include requirements concerning cross-border disclosure of personal information for entities covered by the Privacy Act.

Data Security

We take reasonable administrative, organisational and technical steps appropriate to our operations to protect personal information against unauthorised access, misuse, interference, loss, alteration and disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Customers should protect their account credentials and notify us if they believe their interaction with the Store has been compromised.

Data Retention

We retain personal information for as long as reasonably required to:

• complete transactions;
• provide customer service;
• maintain necessary business records;
• process returns;
• resolve disputes;
• comply with applicable accounting, tax or legal obligations;
• detect fraud; and
• enforce agreements.

Information that is no longer reasonably required may be deleted, anonymised or otherwise handled in accordance with applicable legal obligations.

Access and Correction

Where applicable law provides you with rights to request access to or correction of personal information held about you, you may contact us.

Requests should be sent to:

info@baublebaryx.shop

We may need to verify your identity before processing a privacy request.

The Privacy Act provides rights concerning access to and correction of personal information for individuals where the legislation applies.

Privacy Complaints

If you have a concern about how your personal information has been handled, contact:

info@baublebaryx.shop

Please provide sufficient information for us to understand and investigate the concern.

We will aim to review privacy complaints reasonably and respond in accordance with applicable law.

Children's Privacy

The Store is intended for general retail customers and is not designed for children to provide personal information without appropriate involvement of a parent or legal guardian where required.

If we become aware that information has been provided in circumstances where consent or another legal requirement has not been satisfied, we may take appropriate steps to remove or restrict that information.

Changes to This Privacy Policy

We may revise this Privacy Policy periodically to reflect operational, technological, regulatory or legal changes.

The current version will be published on baublebaryx.shop with an updated revision date.

Contact Information

For questions about this Privacy Policy or our handling of personal information:

Store: baublebaryx.shop
Email: info@baublebaryx.shop