Shipping policy

Overview

This Shipping Policy explains how orders placed through baublebaryx.shop are processed and delivered.

We want customers to understand expected shipping costs, estimated delivery times and the procedure to follow if an order encounters a delivery problem.

Free Standard Shipping

All orders placed through baublebaryx.shop receive free standard shipping.

There is no minimum purchase requirement for our standard free shipping service unless a specific promotion or product page expressly states otherwise.

Customers will not be charged a standard shipping fee during checkout for orders covered by this policy.

Estimated Delivery Time

Our estimated delivery timeframe is:

15–20 days

The estimated timeframe begins after the order has been successfully accepted and confirmed.

Delivery dates are estimates and may vary depending on circumstances including:

• shipping destination;
• carrier operations;
• public holidays;
• customs or border processing;
• severe weather;
• natural disasters;
• transportation disruptions;
• unusually high order volumes;
• incorrect or incomplete delivery information; or
• other circumstances outside our reasonable control.

We will not use delivery-delay provisions to exclude any mandatory consumer rights that may arise under applicable Australian law.

Order Processing

After an order is submitted, it may undergo payment verification, inventory confirmation and preparation for shipment.

Customers are responsible for providing complete and accurate order and delivery details.

If additional information is reasonably required to process an order, we may contact the customer using information supplied during checkout.

Order Confirmation

After successful placement of an order, customers may receive an electronic confirmation containing relevant order information.

Customers should review order information promptly and contact us if they identify an error.

Shipping Destinations

Shipping availability may depend on the destination and product.

If an order cannot be delivered to the address supplied, we will contact the customer where reasonably possible and provide an appropriate solution.

Delivery Address

Customers must provide an accurate delivery address.

We recommend checking:

• recipient name;
• street address;
• apartment or unit number;
• suburb;
• state or territory;
• postcode;
• country; and
• contact information

before submitting the order.

If a customer identifies an address error after placing an order, contact:

info@baublebaryx.shop

We will attempt to update the address if fulfilment has not progressed too far, but an address change cannot always be completed after processing or dispatch.

Tracking

Where tracking is available, tracking information may be provided after dispatch.

Tracking information may take time to update after the carrier first receives shipment details.

A temporary absence of tracking updates does not necessarily mean that a parcel has been lost.

Delivery Delays

Although our normal estimated delivery period is 15–20 days, unexpected delays may occur.

If your order is significantly delayed, contact us at:

info@baublebaryx.shop

We will review available order and shipping information and provide reasonable assistance.

Australian Consumer Law includes protections concerning goods and services consumers pay for but do not receive, and the appropriate outcome depends on the circumstances of the transaction.

Lost Packages

If tracking information suggests that a parcel has been lost, or if it has not arrived within a reasonable period after the expected delivery date, contact us.

We may investigate the shipment with the relevant carrier.

Where applicable law requires a replacement, refund or another remedy, we will provide the legally required remedy.

Packages Marked Delivered

If tracking shows that your parcel was delivered but you cannot locate it:

1. check the delivery location carefully;
2. check with other household members or authorised recipients;
3. check nearby safe delivery areas where appropriate;
4. review carrier tracking information; and
5. contact us if the parcel still cannot be located.

We will assist with reasonable investigation where appropriate.

Damaged Parcels

If your parcel or product arrives damaged, contact us promptly.

Please provide order information and, where reasonably possible, photographs showing the condition of the parcel and product.

Any request for photographs is intended to help us investigate the problem and does not override statutory consumer rights.

Incorrect Products

If you receive an incorrect product, contact:

info@baublebaryx.shop

We will review the order and provide an appropriate remedy where the item supplied differs materially from what was ordered.

Faulty Products and Shipping

If a product is faulty, defective or otherwise fails to satisfy applicable consumer guarantees, remedies will be handled in accordance with our Return and Refund Policy and Australian Consumer Law.

Depending on whether a failure is major or minor, remedies may include repair, replacement, refund or other legally required solutions.

Return Shipping

For change-of-mind returns accepted under our voluntary return policy, customers may be responsible for return shipping costs.

However, this rule does not apply where requiring the customer to bear that cost would be inconsistent with mandatory consumer rights relating to faulty, defective or non-compliant goods.

Our return procedures must operate in addition to Australian Consumer Law rights.

Customs and Import Processing

International supply chains may occasionally involve customs or border processing.

Any applicable obligations will be handled according to the information provided during checkout and relevant law.

Customs processing may sometimes contribute to delays outside our direct control.

Refused or Undeliverable Shipments

If a shipment is returned because:

• the address supplied was incorrect;
• delivery was repeatedly unsuccessful;
• the parcel was refused without a legally valid reason; or
• the customer failed to complete a necessary collection process,

we may contact the customer regarding available options.

This does not limit remedies where the delivery problem resulted from our error or where mandatory consumer rights apply.

Cancellation Before Dispatch

If you need to cancel an order before dispatch, contact:

info@baublebaryx.shop

We will attempt to accommodate the request where reasonably possible.

Orders that have already entered fulfilment or shipment may not be capable of immediate cancellation.

Returns and Refunds

Our detailed procedures relating to:

• change-of-mind returns;
• damaged products;
• defective products;
• incorrect products;
• major failures;
• minor failures;
• refunds;
• replacements; and
• Australian Consumer Law rights

are explained in our separate Return and Refund Policy.

No provision of this Shipping Policy is intended to override that policy or any mandatory legal right.

Customer Responsibilities

Customers should:

• provide accurate delivery information;
• monitor available tracking information;
• ensure that the delivery location is reasonably accessible;
• contact us promptly regarding significant delivery issues; and
• provide reasonable information necessary to investigate lost, damaged or incorrect shipments.

Our Responsibilities

We aim to:

• process confirmed orders reasonably promptly;
• provide free standard shipping;
• provide an estimated 15–20 day delivery timeframe;
• provide available tracking information;
• assist with legitimate delivery problems; and
• provide remedies required under applicable Australian law.

Contact Us

For shipping or delivery enquiries:

Store: baublebaryx.shop
Email: info@baublebaryx.shop