Refund policy

Overview

Thank you for shopping at baublebaryx.shop.

This Return and Refund Policy explains how we handle returns, exchanges, faulty products, incorrect products, damaged products, cancellations and refunds.

This policy applies to purchases made directly through baublebaryx.shop.

Nothing in this policy is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.

A store return policy operates in addition to Australian consumer guarantees and must not replace those statutory rights.

Australian Consumer Law

Products sold to Australian consumers may be subject to consumer guarantees under the Australian Consumer Law.

Depending on the circumstances, products are generally expected to be of acceptable quality, correspond with their description and satisfy other applicable statutory guarantees.

Where a product fails to comply with an applicable consumer guarantee, the remedy available depends on the nature and seriousness of the problem.

For a major problem, a consumer may generally choose a refund or replacement. For a problem that is not major, the supplier may generally have an opportunity to provide an appropriate remedy within a reasonable time.

These statutory rights do not have to end merely because a voluntary warranty or store return period has expired.

Change-of-Mind Returns

In addition to any mandatory rights under Australian law, baublebaryx.shop offers eligible customers a 30-day change-of-mind return period.

For a voluntary change-of-mind return, you must contact us within 30 days after receiving your order.

To qualify for a change-of-mind return:

• the product must be unused;
• the product must be unworn where applicable;
• the product must remain in substantially the same condition in which it was received;
• original labels, tags and accessories should remain attached or included;
• the product should be returned in its original packaging where reasonably possible; and
• proof of purchase or other information allowing us to identify the transaction must be supplied.

The 30-day period applies only to our voluntary change-of-mind policy and does not limit rights relating to faulty, unsafe, defective, misdescribed or otherwise non-compliant products under the Australian Consumer Law.

Australian retailers are not generally required to provide a remedy solely because a customer changed their mind where the goods otherwise meet applicable consumer guarantees.

Faulty, Damaged or Defective Products

If you believe a product is faulty, defective, unsafe, damaged or does not comply with an applicable consumer guarantee, contact us at:

info@baublebaryx.shop

Please include your order information and a description of the issue.

Photographs or videos may be requested where reasonably necessary to help us understand the issue. Such information is intended to assist assessment and is not intended to remove any statutory rights available to you.

We will assess the circumstances and provide the remedy required by applicable law.

Incorrect Products

If you receive an item that is materially different from the item ordered, contact us as soon as reasonably possible.

Please provide:

• order information;
• the product received;
• the product expected; and
• photographs where reasonably useful.

Where the mistake is attributable to us and the product does not comply with the order or applicable consumer guarantees, we will provide an appropriate remedy.

Major Problems

A product may involve a major problem in circumstances recognised under Australian Consumer Law.

Where a major failure applies, the consumer may generally choose between a refund and replacement rather than being compelled to accept only a repair.

Where you are legally entitled to a refund for a major problem, we will not replace that statutory remedy with store credit unless you voluntarily agree to store credit.

Minor Problems

Where a problem is not major and applicable law permits us to remedy the issue, we may offer an appropriate solution such as repair, replacement or another remedy consistent with Australian Consumer Law.

If a minor problem cannot be fixed within a reasonable time, additional remedies may become available under applicable law.

Return Shipping for Faulty Products

Where goods fail to comply with applicable consumer guarantees and applicable law requires us to bear reasonable return costs, we will handle the return consistently with those obligations.

We will not impose a return shipping charge where doing so would unlawfully restrict a customer's statutory remedy.

ACCC guidance has specifically warned against blanket return-policy terms requiring customers to pay return delivery costs regardless of their Australian Consumer Law rights.

Return Shipping for Change of Mind

For a voluntary change-of-mind return where the product is not faulty and no statutory remedy applies, the customer is responsible for the return shipping cost unless baublebaryx.shop agrees otherwise.

Original shipping charges are not relevant to our standard shipping service because all orders receive free standard shipping.

Starting a Return

Before returning a product, contact:

info@baublebaryx.shop

Please include your order details and reason for the return.

We will provide return instructions where the request is approved or where a return is required to provide an applicable remedy.

Do not send a return without first contacting us, because appropriate return instructions may depend on the product and order.

Refund Processing

Once a returned product has been received and assessed where assessment is reasonably required, we will notify you regarding the outcome.

Approved refunds will normally be issued to the original payment method.

Processing time after a refund is submitted may depend on the payment provider, card issuer or financial institution.

Where Australian Consumer Law requires a full refund, we will provide the refund required by law. ACCC guidance states that a refund for a product with a major problem should be the full amount paid for the product and should not be reduced merely because the consumer used the product before the problem became apparent.

Sale and Promotional Products

Sale, discounted or promotional products are not excluded from mandatory Australian Consumer Law protections merely because they were sold at a discounted price.

Our voluntary change-of-mind conditions may apply separately, but statutory rights continue where applicable.

The ACCC has identified blanket “no refunds on sale items” wording as potentially problematic where it purports to restrict statutory rights.

Used or Opened Products

A product will not automatically lose statutory consumer protections solely because it was opened or reasonably used before a fault became apparent.

However, voluntary change-of-mind returns may be refused where the product has been used, worn, damaged or altered by the customer.

Products Damaged by Customer Misuse

Consumer remedies may not apply where a problem was caused by abnormal use, misuse, improper care or another circumstance for which the seller is not legally responsible.

Each claim will be considered according to its facts and applicable law.

Order Cancellation

If you want to cancel an order, contact us as soon as possible at:

info@baublebaryx.shop

We will attempt to accommodate cancellation requests where reasonably possible.

Once an order has entered processing or dispatch, immediate cancellation may not be possible. In that situation, applicable return rights will be determined under this policy and Australian law.

Refund Method

Where possible, refunds are returned to the original payment method used for the transaction.

If that method is unavailable or a refund cannot reasonably be processed through the original method, we may contact you to arrange an appropriate alternative.

Contact

Questions regarding returns or refunds should be directed to:

baublebaryx.shop
Email:info@baublebaryx.shop

We will handle return and refund requests in accordance with this policy and mandatory rights available under applicable Australian law.